Scam Telephone Calls

Ok, so the scam telephone calls is the latest scam to hit many computer users. For information on what to do if you have been a victim of one of these scams please see here.

So this is how it works. You will receive a call from a annoymous caller claiming that they either work for Microsoft or a representative of Microsoft. They will sometimes even point you to a Microsoft accredited company list and name a company from that list.

Some of the companies they claim to be calling from are :

*Logmein is a legitimate support company that allows remote access for computer support. However scammers are taking advantage of their service. Logmein is removing scam users as and when they find them.

Some of these companies not using the Microsoft name may actually exist and the scammers are likely to be using their names without the company's permission to gain your trust. They may also be companies using under hand tactics to get your business by cold calling and getting you to sign up to their maintenance contracts.

They will then tell you that your computer has problems such as any of the following :

Then they will offer to fix this "problem" for you. Now this is where the phone call turns nasty. They may ask you to look through your computer and read out some numbers etc. All again to gain your trust. Once they are happy they have gained your trust they will do one of a few things:

Eitherway they are trying to get money out of you by either directly asking you to pay for their help or via installing data stealing software. All they want to do is steal your money and/or personal data.

If you recieve one of these calls my best advice is to either hang up immediately or if you are feeling like having a bit of fun just let them waste their money on the phone call. You could tell them the computer takes 10mins to load and then just go make a cup of tea, before hanging up. Anwyay Im sure you guys can be more imaginative than that.... just have some fun. At the point it becomes more expensive to make the phones with no success is the point they will surely stop making them. My motto hit them where they are trying to hit you ... the pocket !!!!

What ever you do .... DONT give them access to your pc or your credit card details.

Anyway here is some more info from microsoft about the scams:

http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx

http://www.microsoft.com/security/online-privacy/phishing-scams.aspx

 

 

Finally just remember, Microsoft does not make unsolicited phone calls to help you fix your computer

 

What to do if you are a victim of a Computer based Telephone Scam

if you are from the UK you can report the scam here Action Fraud

If you are from the USA you can report the scam here Federal Trade Commission

Other Countries should have similar support sites that they could contact.

 

Wipe Computer

If you feel you have been a victim of this type of scam the only real way you can feel totally safe. Is to backup your documents and wipe the computer back to its factory settings. This sets the software to its original state when you first bought it. If you do not have any factory restore disks or not sure how to achieve this you could contact the computers manufacturer for support.

In addition to wiping the computer i would also change your passwords to sensitive sites. This includes anything that you might purchase items through or bank through. You may wish to go the whole hog and change all your passwords.

If you need some help creating strong passwords that you can remember. Please visit this page.

 

Cancel Credit Cards

So now you have a clean computer, new passwords. You may also want to consider getting new credit / debit cards. That way if they stole this information you can feel safe in knowing they cannot use it.

 

I know thats alot of things to do or change, but unfortunately its the only way to be sure that you have protected yourself. I Hope this information has been of help and that if you have been a victim of a scam you will be more vigil and make sure others around you are too.

 

Just for fun i wrote a poem about this scam.

"My name is Bob, I’m from a business thats Microsoft connected,
We are a company that is very well respected!
Now I’m calling about some problems with your computer,
It seems as though viruses have come down through you router!
So now your infected and have many of error,
And your computer is now an internet terror.
So I’m here to help, don’t be afraid,
We can sort out your problems as long as you've paid !
Just follow me to this site and download some software,
Then sit back and relax its going to be ok i swear !
Now that’s all done it will all be fine,
All you need to do is hang up the line"

A Week later and a bank statement appears,
And yes its happened, one of your worst fears!
Someone has been taking money from your account,
All adding up to a very large amount!
"But i don’t understand how does this Fit?"
It was BOB !! The scamming crooked thieving little git!

 

 

 

Tags : i recieved a call from microsoft. I received a call saying they were from microsoft. have i been scammed? Is this call legitimate? Phone call from tech team. Security phone call. Do microsoft phone you?

 




Disclaimer: By using any of the software mentioned in this document you are adhering to their terms and conditions of use. I do not accept any responsibility for any loss, damage or disruption to your data or computer system that may occur while using the software mentioned in this document.
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